MS
mis-selling.co.uk

How to Make a Financial Mis-selling Claim — 3 Simple Steps

Making a financial mis-selling claim doesn't have to be complicated. Most of our clients come to us worried about paperwork, costs, and legal complexity. We handle all of that. Here is exactly how the process works.

Quick Answer: A UK financial mis-selling claim runs in five stages: free eligibility check, evidence gathering (SAR under UK GDPR Art. 15), formal complaint to the firm (8-week response window per FCA DISP 1.6), escalation to the FOS or FSCS, and payment. Most FOS claims resolve in 6–12 months; FSCS claims in 6–18. Source: FCA DISP 1.6; FOS Annual Report 2024/25.

Step 1: Free Claim Assessment (60 seconds)

Fill in our short online form — it takes about 60 seconds. Tell us your name, the type of investment, roughly how much you lost, and the name of the adviser or firm involved. That's all we need to start. You don't need any documents at this stage. There is no cost, no commitment, and no obligation.

Step 2: We Investigate — No Paperwork Needed from You

Our specialist team will review your situation and tell you within 24 hours whether you have a viable claim. We will then:

  • Request all relevant documents from your adviser, pension provider, and investment platform
  • Obtain your transaction history and suitability assessment records
  • Assess your limitation position — whether you are still within the time window to claim
  • Identify the correct route: FSCS, FOS, or direct litigation
  • Instruct specialist financial advisers to calculate your loss where required

You will be kept informed at every stage. We write to you in plain English — no jargon.

Step 3: You Get Paid — No Win, No Fee

We work on a No Win, No Fee basis. This means:

  • If your claim is unsuccessful, you pay nothing
  • If your claim succeeds, a success fee is deducted from your compensation — full details are given in your client care letter before you commit
  • There is no upfront payment and no financial risk to you

Typical timescales: FSCS claims — 6 to 18 months. FOS complaints — 6 to 24 months. Court litigation — 2 to 5 years (though most cases settle before trial).

Resources

Before You Claim — Quick Guides

Three short guides covering the things people ask us first.

Time Limits for Claims

The 6-year rule, the 3-year date-of-knowledge extension and FOS vs FSCS deadlines.

Read the guide

How Compensation Is Calculated

The redress principle, FOS vs FSCS limits, DB transfer methodology, interest and tax.

Read the guide

Evidence for a Claim

The key documents, what each proves, and how to recover your file if you have nothing.

Read the guide

Frequently Asked Questions — How It Works

How do I make a mis-selling claim step by step?
There are three steps. Step 1 — complete our 60-second online form with your name, the type of investment, roughly how much you lost, and the adviser or firm involved. No documents needed. Step 2 — we investigate: within 24 hours we tell you whether you have a viable claim, then request all documents (suitability reports, transfer records, transaction history) from the adviser and provider on your behalf, assess your limitation position, and identify the correct route (FSCS, FOS, or court). Step 3 — you get paid on a No Win No Fee basis, with any success fee deducted from your compensation. FSCS claims typically take 6–18 months, FOS complaints 6–24 months.
Do I need a solicitor to make a mis-selling claim?
You are not required to use a solicitor. You can complain to the FOS or claim from the FSCS directly for free. However, specialist solicitors typically achieve higher compensation amounts and handle complexity that most individuals cannot manage alone, particularly for multi-party claims or where limitation issues arise.
What if I have no paperwork?
This is very common. We can obtain almost all necessary documents ourselves — pension transfer records, suitability reports, transaction histories — using your consent to contact the relevant firms directly.
Will my personal details be shared?
Never with third parties without your consent. We are fully GDPR compliant. See our Privacy Policy.
Can I change my mind after starting a claim?
Yes. You can withdraw at any point before we have done significant work on your case. Your client care letter will set out the terms clearly.
How do I make a financial mis-selling claim step by step?
Step 1 — Complete our 60-second online form: your name, contact details, the type of investment or pension, the adviser or firm involved, and roughly how much you lost. No documents needed at this stage. Step 2 — Free eligibility check: within 24 hours we tell you whether you have a viable financial mis-selling claim, confirm your limitation position under the Limitation Act 1980, and identify the correct route (FSCS up to £85,000, FOS up to £455,000, or court). Step 3 — We gather evidence: we request suitability letters, transfer paperwork, and transaction history from the adviser and provider on your behalf. Step 4 — We submit the claim under No Win No Fee, negotiate any offers, and escalate to litigation if needed. Step 5 — You receive compensation, with our FCA-capped success fee deducted. FSCS claims typically resolve in 6–18 months; FOS complaints 6–24 months.

Start your free claim check now

Start Free Claim Check

Related guides

No Win No Fee · our fees · compensation calculator · evidence needed · FOS vs FSCS